Autodesk SSO setup
Personal data security is a basic need for Autodesk and clients managing their teams. SSO reduces the possibility of poor security practices. Passwords are received and validated only by the identity provider and users are required to remember only a single password. Providing software admins with an intuitive self-serve application in the Account portal encourages them to set up SSO, saves their time and lowers support team involvement.
Problem
Low SSO utilization by customers. SSO setup is not automated and cumbersome. It requires administrators to call a support team and request a 72 hr manual domain verification.
Goals
Administrators should be able to self-serve the domain verification and SSO setup in a single destination in the Account portal. They should feel in control and not overwhelmed by the workflow. Expected results for the business are higher security and a reduced call volume.
My role
Created UX and visual design from ground up working closely with another UX and Content Designer through regular design sessions.
Leveraged feedback from project managers, engineering and users.
Iterated on task flows, design-copy dynamics, and design system aligned component selection.
Handed-off pixel perfect mockups and assisted in development and QA.
Workflow overview
Step 1: Add and Verify Domain
Step 2: Add identity provider and metadata
Step 3: Test users and turn on SSO
Results
Post release early data (February 8-15, 2024 range) showed 39% lift in SSO activations and an increased traffic to other Account features.
Between 100-400k users activated SSO monthly over a 10-month period.
